REFUND POLICY

Electronic delivery — all sales final

Everything we sell — memberships (including Posh AlchemyZ), individual courses, and the Demonstration Lab Pass — is a digital product delivered electronically. Nothing is shipped, and access is granted immediately upon purchase.

Because products are delivered electronically, all sales are final and non-refundable once access has been granted. Subscriptions can be canceled at any time to stop future billing; access ends immediately when you cancel, and the current period is not refundable.

Technical issues — 48-hour reporting window

If a product doesn't work as described — a video won't play, your access is missing, or something fails technically — report it within 48 hours of the issue occurring.

Our remedy is to restore or correct your access: repairing the content, replacing it, or extending your access period. Technical issues are not grounds for a monetary refund, since the product has been electronically delivered.

How to request

Email us from the address on your account with your order details, or use the contact option in your student dashboard. Technical issues must be reported within 48 hours to be eligible for an access remedy.